We hate to wait - and we know that most of you don't like it either! So we set out to create a customer experience we would expect ourselves - the result: we aim to ship the same day if your order is placed before 5pm Monday to Friday...
We promise to keep you up to date during the whole shipping process - providing updates via email and should you wish text so you know when your item arrives.
|Order Value||2 Working Days* (signed or not signed)||Next Working Day* (signed or not signed)|
|By 9am Next Working Day||£9.99||£9.99|
* our courier (Royal Mail) manages to deliver about 97% of orders in the time-frame stated above but sometimes, especially during peak periods they may take a day or two longer...
For those urgent occasions (when you have run out or need to leave for a holiday) we also offer a "by 9am Next Day" service as well as a same day delivery service within London!
CHILLED delivery available for sensitive products (some probiotics) for only £4.99.
Free UK delivery on all UK orders!
We deliver using Royal Mail's Tracked 24 and 48 hour service to addresses in the United Kingdom (which we define as England, Wales, Scotland, Northern Ireland, and all off-shore islands).
Next day delivery means all orders placed before 5pm Monday to Friday will be despatched via Royal Mail Tracked 24 hour delivery the same day for delivery next working day. Orders placed on Saturday and Sunday will arrive on Tuesday.
If there is no-one available at the delivery address to accept the order, Royal Mail will leave a card asking you to arrange collection from your nearest depot.
*Delivery to the following postcodes may take longer then stated above: GY, HS2, IM, JE, KW16-17, PA61-PA75, PA78, PH30, PH41-PH44 and ZE2-3